Privacy Policy

OHF is committed to protecting your privacy and personal data
to the highest standards and in accordance with Vietnamese law.

Last updated: 23/09/2026 English ~6 min read Compliant with Decree 13/2023/NĐ-CP

No data selling

We absolutely never sell personal information to third parties.

256-bit SSL Encryption

All data transmission is encrypted to banking standards.

Your control

You can view, edit or delete your personal data at any time.

Legal compliance

Compliant with Decree 13/2023/NĐ-CP on personal data protection.

Contents

This policy describes how Unitynetwork.ngo (operated by OHF, the community brand of ONE HEALTH COMPANY LIMITED) collects, uses and protects your personal information. We encourage you to read it carefully before using our services.

Introduction

OHF — the community brand of ONE HEALTH COMPANY LIMITED (Enterprise Registration Certificate No. 0310931312) — is the Data Controller responsible for processing the personal data of users on the Unitynetwork.ngo platform.

This policy applies to all Unitynetwork.ngo services including: website, mobile application, API and other digital channels.

We comply with Decree 13/2023/NĐ-CP on personal data protection in Vietnam and all applicable laws and regulations.

Data We Collect

Identity information

Full name
Email address
Phone number
Profile photo (optional)
Date of birth (optional)

Required to create an account

Transaction information

Donation history
Order history
Payment method (type only)
Delivery address
Transaction amount

Required to process orders

Behavioral data

Pages viewed
Access time
Device & browser
IP address (anonymized)
Traffic source

Optional with consent

KOL/KOC data

Social media links
Follower count
Sales revenue
Accumulated commission
Published content

Required if joining KOL program

We do not collect full credit/debit card numbers. Payment information is processed directly by the VNPay/OnePay gateways in compliance with PCI-DSS standards.

Purpose of Data Use

We use your data for the following purposes:

Purpose Legal basis Data used

Provide donation & shopping services Contract performance Identity, Transaction

Account verification & security Legitimate interest Identity, Behavioral

Send transaction confirmations & notifications Contract performance Email, Phone

Improve user experience Behavioral (anonymized)

Send marketing emails & promotions Email, Donation history

Financial reporting & auditing Legal obligation Transaction

Fraud detection & prevention Legitimate interest All

Data Sharing

OHF does not sell your personal data. We only share data in the following cases:

Data Security

We apply various technical and organizational measures to protect data:

256-bit SSL/TLS Encryption

All data transmitted between browser and server is encrypted.

High-security servers

Data is stored on servers located in Vietnam with multi-layer firewalls.

Internal access control

Only authorized employees may access personal data on a minimum-necessary basis.

Backup & Recovery

Data is automatically backed up daily with a recovery plan within 4 hours.

Regular security audits

Penetration testing and vulnerability assessments are conducted every 6 months.

Incident notification

If a data breach occurs, we will notify affected users within <strong>72 hours</strong>.

Cookie & Tracking

Unitynetwork.ngo uses cookies to improve your experience. Cookie types:

We currently only use essential and functional cookies. If analytics or marketing cookies are added in the future, this policy will be updated in advance. You can always manage or block cookies via your browser settings.

Your Rights

Under Decree 13/2023/NĐ-CP, you have the following rights regarding your personal data:

Right to access

Request to view all personal data we hold about you.

Right to rectification

Request to update or correct inaccurate or incomplete information.

Right to erasure

Request deletion of personal data within the limits permitted by law.

Right to restriction

Request suspension of data processing while a complaint is being reviewed.

Right to portability

Receive a copy of your data in a machine-readable format (JSON/CSV).

Right to object

Object to data processing for marketing or behavioral analysis purposes.

Submit a data rights request

Send your request to privacy@Unitynetwork.ngo with the subject "Data Rights Request — [Your Name]". We will respond within 30 working days.

Submit request now

Data Retention & Deletion

We only retain data for as long as necessary:

Data type Retention period Reason

Account information Until account deletion + 30 days Allow account recovery

Transaction history 5 years Accounting & tax obligations

Security logs 2 years Fraud detection

Marketing emails Until unsubscribed Based on consent

Children & Minors

Service not intended for those under 18

Unitynetwork.ngo does not intentionally collect personal data from children under 18. If you are a parent/guardian and discover that your child has provided personal information, please contact privacy@Unitynetwork.ngo immediately and we will delete the data within 48 hours.

Policy Changes

We may update this policy from time to time. When significant changes occur:

Notify all registered accounts by email at least 7 days before the change takes effect.
Display a prominent notification banner on the homepage.
Update the "Last modified" date at the top of the page.
Retain an archive of previous policy versions for your reference.

Continuing to use the service after the effective date constitutes acceptance of the updated policy.

Privacy Contact

If you have questions or complaints relating to this privacy policy, please contact our Data Protection Officer (DPO):

Privacy email

privacy@Unitynetwork.ngo

Report a vulnerability

security@Unitynetwork.ngo

Response time

Within 30 working days

If you are not satisfied with how we handle your complaint, you have the right to contact the Department of Information Security — Ministry of Information and Communications at: www.ais.gov.vn

You have read the Unitynetwork.ngo Privacy Policy